GATE Terms of Service

These are the rules of the road for using GATE. By creating an account or paying for a subscription, you agree to them.

1. Who you are contracting with

You are entering into an agreement with Wall & Berg AB, org.nr 559588-0385, a Swedish limited company. Throughout this document, “we”, “us”, and “GATE” mean Wall & Berg AB.

“You” means either an individual user or, if you signed up on behalf of a company, that company. If you signed up for a company, you confirm you have authority to bind it.

2. What the service is

GATE is two products under one roof:

GATE chat and bots. A chat platform where you can talk to bots, give them workspaces, configure skills, and have them act on connected accounts (Gmail, Calendar, Apollo, Shopify, etc.) on your behalf. The chat is powered by AI models routed through Anthropic, OpenRouter, z.ai, and others.

AI tokens. Prepaid credits you buy in advance. When your bots use AI models, the cost of the upstream call is deducted from your balance, with our markup baked in. We do not invoice per-call. You buy a bundle and it runs down as you use it.

Fluffer VPN. A WireGuard-based VPN subscription. You pay monthly. You get a key for one or more devices depending on your tier.

3. Your account

One human per account. You can run as many bots as you like, but the login is yours and you do not share it. Give us accurate info when you sign up and keep it current. You are responsible for what happens under your account. If you lose access or suspect someone else got in, tell us right away.

4. Changes to these terms

We can update these terms. For material changes we notify you by email at least 30 days before the new version takes effect. If you keep using the service after that, you accept the new terms. If you do not accept, you can close your account before the new terms apply.

5. Payment

Currency and tax. Prices are in SEK and shown ex VAT. VAT is added at checkout based on your billing location. For EU customers, we use Stripe Tax and the EU One Stop Shop (OSS) scheme to handle VAT correctly.

How we charge. Payments run through Stripe. For prepaid AI tokens you buy a bundle once. For Fluffer VPN you authorize a recurring monthly charge until you cancel.

Failed payments. If a recurring charge fails we retry per Stripe’s standard schedule. If we cannot collect after a reasonable grace period, the VPN key is revoked and the subscription is paused.

Invoices. You get a Stripe-generated invoice for every transaction. Invoices are stored for 7 years per Swedish Bokföringslagen.

6. AI tokens, specifically

• Tokens are prepaid. You buy a bundle, we credit your balance.
• Once consumed by an AI call, tokens are non-refundable.
• Unused balance expires after 12 months of account inactivity. We will warn you by email before that happens.
• When your balance hits zero, AI calls stop. Chat keeps working for non-AI operations, but bots cannot respond until you top up.
• We price tokens with a markup on the upstream cost. The markup may change. We give 30 days notice before changes to top-up pricing.

7. Fluffer VPN, specifically

• Billing is monthly, charged in advance.
• You can cancel anytime. The key stays active until the end of the paid period, then gets revoked.
• We do not refund partial periods unless the 14-day right of withdrawal applies (see section 8).
• A VPN is not a magic invisibility cloak. It hides your IP from the destination site and from your ISP. It does not protect you from a determined state actor, from malware on your device, or from logging into accounts that already know who you are.

8. 14-day right of withdrawal

EU consumer law gives consumers (not businesses) 14 days to withdraw from an online purchase. That right applies here, with one important note.

For AI tokens: the moment you spend any of the prepaid balance, you have started consuming the service. You expressly agree that by spending tokens, you waive the right of withdrawal for the portion already used. The unused portion is still refundable within 14 days of purchase.

For Fluffer VPN: if you use the VPN key during the 14-day window, you expressly agree that the service has started and the right of withdrawal does not apply. If you do not use the key, you can cancel within 14 days for a full refund.

You exercise the right of withdrawal by emailing legal@gate.software with your account email and the order ID.

9. Suspension and termination

We can suspend or terminate your account if:

• You break the Acceptable Use Policy.
• You do not pay.
• We get a credible fraud report or chargeback.
• An upstream provider (Anthropic, OpenRouter, z.ai, Hetzner, Stripe) files an abuse complaint we have to act on.
• We are legally required to.

For non-urgent cases we email you first and give you a chance to fix it. For urgent cases (active abuse, fraud, legal demand) we suspend first and explain after.

You can close your account anytime from the dashboard. Closing the account stops new charges and starts the deletion windows in the Privacy Policy.

10. Who owns what

Your content is yours. The chat messages you send, the files you upload into your bot workspace, the configurations you write, the outputs your bots produce on your behalf, all of it belongs to you. We have a limited license to process it for the purpose of running the service.

Our product is ours. The GATE platform, the skills system, the chat UI, the bot orchestration code, the brand, the docs, all of that belongs to Wall & Berg AB. You get a limited, non-exclusive, non-transferable right to use it while your account is active.

11. Service availability

We aim to keep GATE running 24/7 but at v1 we do not offer a contractual uptime SLA. We may run scheduled maintenance and will announce it in advance when we can. Upstream AI providers can have outages we cannot control. For those, we credit token balances back when the upstream confirms a failed call.

12. Disclaimers

• AI responses can be wrong, biased, or made up. Do not rely on a bot’s answer for legal, medical, financial, or safety-critical decisions without verifying it.
• VPN does not guarantee anonymity. See section 7.
• Third-party integrations (Gmail, Apollo, Shopify, etc.) depend on those providers’ APIs. If they break, the bot can break.
• The service is provided “as is” to the extent allowed by Swedish consumer law. For consumers, statutory rights are not affected.

13. Limitation of liability

To the extent allowed by law, our total liability to you for any claim related to the service is capped at the total fees you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential losses (lost profits, lost data, business interruption) except where Swedish law does not allow that exclusion.

Nothing in this section limits liability for intent, gross negligence, personal injury, or anything else that cannot be limited under Swedish law.

14. Governing law and venue

These terms are governed by Swedish law. Disputes are resolved in Stockholms tingsrätt. Consumers can also bring complaints to the EU’s Online Dispute Resolution platform at ec.europa.eu/odr or to Allmänna reklamationsnämnden (ARN) in Sweden.

15. Force majeure

We are not liable for failures caused by events outside our reasonable control: war, terrorism, natural disasters, government action, sustained internet outages, or sustained outages of critical upstream providers.

16. Notices

We send legal notices to the email address on your account. You send legal notices to legal@gate.software.

17. Contact

Wall & Berg AB Ankargränd 2, 111 29 Stockholm, Sweden Email: legal@gate.software